90-Day Product Guarantee: We stand firmly behind all our products and offer a 90-day satisfaction guarantee for every item. If you find that our products do not yield the desired improvement in the shade of your teeth, we are ready to process a refund for you (excluding postage and handling costs). In such cases, we kindly request that you provide supporting evidence, such as photographs. It's important to note that return shipping costs for returns or exchanges will not be covered by Cloud 9.

Please be aware that the satisfaction guarantee is subject to our results disclaimer, which is outlined below.

Should you encounter any issues or concerns, our friendly customer support team is readily available to assist you in achieving a positive resolution.

Refunds, when applicable, will be processed directly to your original payment method. Please be aware that in some cases, this process may take up to 7 business days to reflect on your account.

Product Faults: In the rare event that you receive a faulty product, we encourage you to contact our support team immediately. We are committed to swiftly resolving such issues, either through product replacement or by offering a refund or replacement for major faults. Our primary goal is to ensure that all our customers enjoy a bright and happy smile, and we are here to support and address any product-related concerns.

Results Disclaimer: We understand that every individual is unique, and the effectiveness of whitening products may vary from person to person. Several factors contribute to these variations, including but not limited to the degree of staining, the number of applications, the duration of application, and other individual characteristics. It's important to note that teeth whitening may not impact dental work such as crowns, veneers, and bridges beyond their original color.

Several factors can reduce the effectiveness of teeth whitening, such as dental imperfections, tooth decay or infections, thin or damaged enamel, staining from Tetracycline antibiotics, or discoloration resulting from tooth trauma. If you have any doubts, we strongly recommend consulting with your dentist prior to undertaking a whitening treatment. Our support team is also available before your purchase to provide honest and ethical advice.

We value your trust in Cloud9, and we are committed to delivering exceptional products and services. If you have any further inquiries or require additional assistance, please do not hesitate to reach out. Your satisfaction is our priority, and we look forward to ensuring your experience with us is as seamless and enjoyable as possible.